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Frequently Asked Questions
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. We offer a 30 day return/exchange policy for most of our products. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply). When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible.
To track your orders, use the order number assigned during the checkout and purchase process. Also, a copy of the invoice is sent to your email address for your record keeping.
Your satisfaction is our priority. We will make every effort to change or cancel your order if your order has not been processed. However, once processed, an order cannot be changed or cancelled. Contact us by email or call at (484) 457-88-78
Orders are processed immediately and dispatched to fulfillment as soon as they are received. For this reason, we are typically unable to honor cancellation requests. If you need to cancel the transaction, please contact us as soon as possible and we will attempt to cancel the order. If the order has gone too far through the fulfillment process, we will be unable to cancel. In that event, you would need to wait until you receive the item and go through the normal returns process as mentioned in the returns section of our policies.
5 Common Reasons Your Delivery Is Late
Order delays can occur for a variety of reasons; for example, items going out of stock after you place your order. We are doing our best to adjust our course to keep up with the ever-growing demand for popular items.